Frequently Asked Questions

COVID-19

Safety is our number one priority for all guests attending Immersive Van Gogh Chicago. With over 170,000 visitors in Toronto during COVID-19, and zero reported cases associated with the exhibition since opening, we’re proud to be operating an experience where it is safe to GOGH.

Masks are required over your nose and mouth for the entirety of your visit, regardless of your vaccination status. Physical distancing is encouraged in our public spaces, especially in lines and in restrooms.

To ensure your safety, and based on guidance from the CDC and other government agencies, our walk-in exhibition will operate with enhanced safety measures including:

Touchless hand sanitization stations placed throughout the venue
Plexiglass barriers at all payment locations
Contactless payment encouraged throughout the venue
Floor markings throughout the venue to assist in six-foot social distancing limit
Enhanced, regular cleaning throughout the day on each floor
Contact tracing for all staff and guests

We will continue to closely monitor the situation daily, and adjust our safety measures accordingly.

Thanks for your patience and understanding during these challenging times. If you have any other questions, please contact us.

OPERATIONS

Warning! Check before you GOGH. If you want to experience the Immersive Van Gogh Exhibit that is taking Chicago by storm and sold out in Los Angeles, New York, and San Francisco, ensure you are buying your tickets from VanGoghChicago.com or our verified partners.

Should you have purchased tickets for our exhibit from any other site other than listed below, please reach out to t [email protected] for verification.

Authorized Ticket Partners To Immersive Van Gogh Chicago

VanGoghChicago.com
ImmersiveVanGogh.com
Ticketmaster.com
Universe.com
Restaurant.com

Other partner sites may too have promotions and access to tickets but these should redirect you to our website VanGoghChicago.com for purchase.

The last entry is 40 minutes prior to the close time stated below. Late arrivals will not be permitted entry. Fees may apply if you need to reschedule. Hours of operations are subject to change.

I BOUGHT MY TICKETS BUT...

If you have purchased tickets to Immersive Van Gogh directly through our website, but have not yet received your tickets, you can use the ticket resend tool!

If the ticket resend tool was not able to find your order in your original order email, you may have a typo in it. Please contact the box office to have this rectified.

Please check your spam/junk folder before contacting the box office.

Resend My Tickets

The name on your tickets is for buyer & COVID-19 tracing info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them. The buyer is responsible for tracking COVID-19 information within their party.

Please contact us at [email protected] to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

To reschedule your tickets, please visit our Change Of Date Request page.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note there is a $4.99 rescheduling fee per FLEX ticket, and a $9.99 rescheduling fee per Timed ticket.

Last-minute Change of Date requests will not be honored. In exceptional circumstances, a $9.99 fee will be applied for requests submitted less than 24 hours from your scheduled time slot.

TICKET INFO

This relates to pricing differences depending on date and time selected.

Off-Peak is generally Monday through Friday mornings and early afternoon.

Peak is generally evenings and all-day Saturday and Sundays.

Prime is generally Saturday and Sunday mid-afternoon.

There are no refunds of tickets for this exhibit. Tickets are available for purchase online here and at our onsite box office. For more details please read our terms and conditions.

FLEX Ticket

Flexibility to arrive +/- two hours of your time – subject to public opening hours
First entry 15 minutes prior to the first timeslot
Last entry 20 minutes after the start of the last timeslot
Click here for public opening times
Cheaper rescheduling fees ($4.99 per ticket instead of $9.99)

Change Of Date Requests For FLEX Tickets

FLEX tickets may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $4.99 per ticket. We reserve the right not to process any late change of date requests as well as to charge for such late requests with a fee of up to $9.99 per ticket.

To request a change of date please do so here.

Timed Ticket

Timed tickets have a strict arrival window of 20 minutes before or after scheduled start time – subject to public opening hours
Rescheduling fees are $9.99 per ticket

Change Of Date Requests For Timed Tickets

Timed tickets purchased may request a change of date at least 24 hours prior to scheduled attendance and for a fee of $9.99 per ticket. We reserve the right not to process any late change of date requests as well as charge for such late requests with a fee up to $9.99 per ticket.

To request a change of date please do so here.

VIP Ticket Perks

Priority access and admission
Van Gogh cushion to keep†
Limited edition poster
VIP souvenir laminate
Built-in FLEX perks

† Should cushion not be available, an equal value gift voucher to the gift store will be offered as an alternative.

Premium Ticket Perks

Van Gogh cushion rental
Limited edition poster
Built-in FLEX perks

Basic Ticket Perks

Standard admission

Child (6 – 16yrs) Tickets

Ages 6 – 16†
Admission based on your adult tickets
Child tickets are not subject to change of date fees

The exhibit does have loud music and ear protection especially for children is advised. Earplugs are available at check-in.

†Children age 5 and under do not require a ticket.

Peak

VIP – $99.99
Premium – FLEX – $64.99
Basic – Timed – $54.99
Child – $34.99

Off-Peak

VIP – $79.99
Premium – FLEX – $49.99
Basic – Timed – $39.99
Child – $29.99

Prime

VIP – $109.99
Premium – FLEX – $79.99
Basic – Timed – $69.99
Child – $39.99

All tickets are subject to applicable taxes and a $6.99 service fee.

Ticket prices are subject to change.

SHOW INFO

Exhibit

Our main entrance is reached by a few stairs or via a ramp on the left side of the main doors. From there, a manual elevator will take you to the lobby for check-in. An elevator attendant will be assigned to you to help you navigate the space. The only space that is not accessible is our “Juliet” Balcony that is reserved for Date Night Packages only and requires two flights of stairs. If the Juliet Balcony is inaccessible to you and you have purchased a Date Package, please notify the box office at [email protected] to arrange accommodations.

Bathrooms

There are bathrooms on all three floors of our exhibit. There are accessible stalls in both men’s and women’s bathroom and a family restroom on the Balcony level.

Sensory Advisory

This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised.

Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Mobility Aids and Service Animals

Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time. Service animals are permitted in the gallery.

Masks

No medical exceptions will be made for our venue.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the exhibit.

Prohibited

Backpacks, luggage, and duffle bags
Paints and aerosols
Indelible markers
Weapons of any type
Outside food and beverages (including alcohol)
Food of any type is not permitted in the gallery
Any item deemed by exhibit security or venue management to be inappropriate
Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
Camping chairs
Tripods

Permissible

Walkers, mobility scooters, and other mobility aids
Strollers
Cameras (still/video)
Service animals – For non-traditional service animals please contact the exhibition before your visit.

* All prohibited items will NOT be stored by venue management or on site.

Immersive Van Gogh reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at [email protected] for more information.

Location

Lighthouse ArtSpace Chicago is located at 108 W Germania Place, Chicago, IL, 60610 USA.

Parking

The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby. The closest parking is our partnered parking garage, the James Kilmer Garage.

It is located across the street (150 feet away) and provides valet service. We suggest that anyone in your party with mobility issues is dropped off on our side of the street before pulling into the garage.

Transit

The closest metro stations are:

Sedgwick (brown line)
Clark / Division (red line)

The U.S. premiere of the Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 500,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

The exhibition is custom-designed specifically for the stunning Lighthouse Artspace Chicago, a new venue within Chicago’s recently renovated landmark Germania Club Building. The three-story facility is dedicated to immersive art presentations, merging the boundaries between entertainment and culture to give visitors the sense that they are encountering art as never before. Utilizing the building’s Victorian Era architectural details, 35-foot-tall walls and multiple levels (including balconies), the venue will present vibrant art exhibitions that surround the viewer on all sides. Experience the organic landscapes of Van Gogh’s imagination, and ride the rollercoaster of Van Gogh’s descent into madness.

It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.